In the event that you are dissatisfied with any aspect of the advice or intermediary service provided by a representative of FSP Bluecrystal Financial Services CC / Bluecrystal Financial Planning CC, your first course of action will be to contact the following person in writing with full details of the problem you have encountered:
Monique Olivier
E-mail: monique@bluecrystal.co.za
If your complaint cannot be resolved internally then you are entitled to refer the complaint to the FAIS Ombudsman whose offices have been established to provide clients with a redress mechanism for any inappropriate financial advice or intermediary services that may have been given.
The details of the FAIS Ombud’s office:
FAIS OMBUD
Kasteel Park
Orange Park, 2nd Floor
546 Joechemus Street
Erasmuskloof
Pretoria
Tel: (012) 762 – 5000
